Refund policy

Return Policy

Did not fit or did you change your mind? Of course, we will exchange your purchase. We can refund or exchange your purchase for another item or issue a store credit for the value of your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at crashboutiquetgu@gmail.com or via whatsapp +504 32351225. If your return is accepted, we will ask you to send the item to our physical store at this address: Crash, Torre Mirador Las Lomas, Apt 1A, Avenida Enrique Tierno Galvan, Lomas del Guijarro, Tegucigalpa, Honduras, 11101. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at crashboutiquetgu@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like items that have been professionally altered, personal care goods (such as beauty products) or lingerie. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit

We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, we will issue a store credit under your name to be used any time during the course of year.

Refunds

Refunds can be issued when a payment has been completed by using your credit card online or by a direct deposit to the bank. Purchases paid using BAC Compra Click are only eligible for store credit.